Customer Support Specialist

Submissions, judging timelines, badges, billing. You are the person who answers - and the answer has to be right, because people are paying to be judged against a deadline.

What you'd do

• Answer inbound support over email and chat, across submissions, judging, badges and billing.

• Walk designers and studios through the free, premium and rushed submission paths.

• Troubleshoot award pages, badges, certificates and account access, and escalate real bugs.

• Log what keeps coming back, and turn it into help docs and canned responses.

What we're after

• You have worked a support, success or client-facing queue before.

• Writing that explains a policy clearly and patiently, first time.

• Comfortable in a helpdesk tool against response-time expectations.

• Detail-accurate on submission rules, deadlines and billing questions.

Nice to have: Awards or creative industry, Freelance & business customers, Zendesk or Intercom.

Web Design Awards has been judging the web's best work since 2014 — the curated index, the judging tools, the hiring board and the agency marketplace behind it. This role is remote, on a small distributed team.

Full description and application form: https://www.landearly.com/companies/web-design-awards/jobs/customer-support-specialist-6cac90bd